ESI Survey Services LLC, dba ESI Trends, and its related web sites are committed to respecting and protecting your privacy. Once you choose to provide us personally identifiable information (any information by which you can be identified), you can be assured that it will only be used to support your customer relationship with ESI Trends.

This statement regarding the privacy of the personally identifiable information you provide online covers the five foundation principles of fair information: Awareness, Choice, Accuracy & Access and Security.

ESI Trends provides this Online Privacy Statement to make you aware of our privacy policy, practices and of the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available at the bottom of every ESI Trends and ESiTracker web page.

On some ESI Trends web sites, you can order products or services, make requests, and register to receive materials. The types of personal information collected at these pages are name, contact and billing information, e-mail address, company information, transaction, and credit card information. Some ESI Trends web pages use cookies, a data analysis technique. A cookie is a piece of text asking permission to be placed on your computer’s hard drive. If you agree, then your browser adds the text in a small file. The purpose of a cookie is to help us analyze web traffic or let us know when you visit a particular site. Cookies allow a web application to respond to you as an individual. By gathering and remembering information about your preferences, the web application can tailor its operation to your needs, likes and dislikes. For example, when you visit an electronic store, a cookie makes it easy to shop by allowing you to drop things into a shopping cart; the cart itself is not the cookie, the cookie is placed on your hard drive and keeps track of your cart versus others’ in use at the same time.

ESI Trends uses traffic log cookies to identify what pages are being used and which ones aren’t. This helps us aggregate and analyze data about web page traffic and make improvements to ESI Trends web sites to better meet customer needs.

ESI Trends web sites may use temporary cookies as part of the customer web navigation experience, tracking unique IDs for that particular web site session only. Examples are product registration sites. This cookie, by itself, only tells us that a previous ESI Trends visitor has returned. You can elect to browse with cookies “turned off,” but you can only order online if you accept the cookie.

Overall, cookies help us give you a better web site to use, by letting us monitor what’s working and what isn’t through site traffic analysis. ESI Trends wants to be sure you understand that accepting a cookie in no way gives us access to your computer or any personal information about you, other than the data you chose to share with us. We know that a lot of people have concerns about cookies, but in talking with many of our customers, we believe that the benefit we both gain from their proper use is worthwhile. We value the relationships we have with our customers, so we respect these concerns.

You may set your web browser to notify you of cookie placement requests or decline cookies completely. You can delete the files that contains cookies; those files are stored as part of your browser history.

ESI Trends uses your information to better understand your needs and provide you with better service. Specifically, we use your information to help you complete a transaction, to communicate back to you, to update you on service and benefits, and to personalize our web sites for you. Credit card numbers are used only for payment processing and are not retained for other purposes.

ESI Trends will not sell, rent, or lease your personally identifiable information to others. Unless we have your permission or are required by law, we will only share the personal data you provide online with other ESI Trends entities and/or business partners who are acting on our behalf. Such ESI Trends entities and/or business partners, including those in the United States and/or any other countries, are governed by our privacy policies with respect to the use of this data and are bound by the appropriate confidentiality agreements.

Data collected online may also be combined with information you provide when you register for ESI Trends products.

Your permission is always secured first, should we ever share your information with third parties that are not acting on our behalf and governed by our privacy policy. For example, as part of ESI Trend’s commitment to offering you choice, we enable you to make online purchases directly from us or through other retailers. When you choose third party retailers, we inform you that your registration and shopping basket data is being transferred to the retailer you selected. This notice is important because when you choose to make online purchases through our third party retailers, use of your registration and shopping basket data by the retailer is then governed by their privacy policy. Local country laws and policies are applied where they differ from those in the U.S.

ESI Trends strives to keep your personally identifiable information accurate. We will provide you with access to your information, including making every effort to provide you with online access to your registration data so that you may view, update or correct your information at the ESI Trends site where it was submitted. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting you access or enabling you to make corrections. To access your personally identifiable information, we will supply you with instructions how to modify your company’s profile, via private communications. Certain areas of ESI Trend’s web sites may limit access to specific individuals through the use of passwords and through providing personally data.

Links to third party web sites on the site are provided solely as a convenience to you. If you use these links, you will leave the ESI Trends site. ESI Trends has not reviewed all of these third party sites and does not control and is not responsible for any of these sites, their content or their privacy policy. Thus, ESI Trends does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do so at your own risk.

ESI Trends is committed to ensuring the security of your information. To prevent unauthorized access or disclosure, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We use encryption when collecting or transferring sensitive data such as credit card information.

At ESI Trends, we value and protect the anonymity and confidentiality of your ESI survey information. It is our policy to provide security systems which deny access to your ESI survey results to everyone except the approved managers and users registered to your account. Furthermore, we will not associate the name of your retail store, or the name of your retail auto group with any data or information that we may publish, through the Internet or other media, without your authorization and release

ACCEPTANCE OF SURVEY SERVICE TERMS & CONDITIONS: As a customer of ESI Survey Services LLC (dba ESI Trends), and by your use of this web site, you understand and agree that the survey data which ESI Trends will collect from your managers and employees, will become part of ESI Trends’ employee satisfaction information (ESI) database. You understand and agree that your survey data will be used in an anonymous fashion by ESI Survey Services LLC to calculate averages and other statistics required for benchmarking, trend analyses and general research purposes. You understand and agree that your survey data may contribute to specific findings or information about employee satisfaction that may be published or provided by ESI Survey Services LLC to industry groups, manufacturers or other service providers. You understand and agree that ESI Survey Services LLC will not associate the name of your retail store, or the name of your retail auto group, with any data or information that they may release or publish, through the Internet or other media, without your authorization and release.